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FAQ

order issues
Where is my order?
Can I add or change items?
Can I cancel my order?
What does “Pending” mean?
Why is my order "Partially Shipped"?
Why is my order "Cancelled"?
I have received a faulty item!
Why did I not receive a confirmation email for my order?
Can I change my address?
delivery
Where is your warehouse located?
Where are you located?
Can I pick up my order?
payments/ promos/ coupons
What is a coupon code?
What promotions do you have right now?
technical
How do I contact you?
Do I need to create an account to shop with you?
Do you have a paper catalog you can send?
How do I subscribe to the Newsletter?
products / stocks / quotes
Can I get a quote of printed garments?
Can I get a quote?
The items that I'm looking for are out stock. When will they be available again?
returns/ refunds
How do I get a refund/return?
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